What to Do If Your Account Does Not Work
The login fails, the password is wrong or the account is not as described. Here is what to try first and how to ask the seller to fix it or get your money back.
It does not happen often, but sometimes a bought account does not work the way the listing said. Do not panic. Your payment is held for 24 hours after delivery, so you have time to sort it out.
1. Check the details first
Many problems are small. Copy the login details again from your order page and paste them exactly, without extra spaces. Check the format the seller used (for example username : password : email). Try the login from a normal browser or the official app, not from a tool.
2. Try from a clean setup
Some platforms ask for a code when you log in from a new place. If the account has a 2FA key, use it in an authenticator app. If the platform asks for an email code, check that the email in the delivery works.
3. Ask for a revision
If it still does not work, press Request Revision on your order page and say what is wrong. The seller gets 24 hours to send a working account. If they fix it in time, the order goes on. If they do not, the order is cancelled and your money goes back to your wallet.
4. Open a dispute if you need to
If the seller does not agree with you, or you used up your revisions, open a dispute from the same page. Our team reads both sides and decides. Keep your messages and screenshots, they help a lot.
One thing to remember
Do all of this inside the 24 hours. After that the seller is paid and it is much harder to change. Log in and check your account on the day you buy it.
Browse accounts from trusted shops with buyer protection.