Help Center
Frequently Asked Questions
Find answers to common questions about our services.
General Questions
What is Accster?
Accster is a marketplace where verified sellers offer ready-made social media, email, gaming, streaming and software accounts. You pay from your Accster wallet and your money is protected until the account is yours.
Which platforms are available?
Instagram, TikTok, YouTube, Facebook, X / Twitter, Snapchat, Telegram, Gmail, Netflix, Spotify, ChatGPT, VPNs and many more. Use Browse in the menu to see every category.
Who sells the accounts?
Independent sellers whose stores are reviewed and approved by Accster, plus our own Accster Official store. Every product is checked before it goes live.
Orders & Payment
How do I place an order?
Create a free account, top up your wallet, open the product you want and press Buy now. The price you see is the full price.
How do I top up my wallet?
Go to Top up, pick an amount and send USDT on the TRC20 network to the address or QR code shown. Then enter the transaction hash (TXID) and a screenshot. Your balance is added once the payment is checked.
Which payment methods do you accept?
Crypto — USDT (TRC20) through Binance or any wallet. Only send on the network shown, or the payment can be lost.
Is my payment safe?
Yes. You never pay a seller directly. The seller only gets the money after the 24 hours protection period ends without a problem. See Buyer protection.
Delivery & Accounts
How fast is delivery?
Products marked Instant are delivered on your order page right after you pay. Other products are delivered by the seller within 24 hours — if not, you can cancel and get a full refund to your wallet.
Where do I find my account details?
Open My orders and select the order — the login details are shown there.
Can I change the password?
Yes — and you should do it straight away: change the password, the recovery email and any security details as soon as you receive the account.
Warranty & Support
What does the warranty cover?
If an account does not work or is not as described, report it within 24 hours of delivery. The seller replaces it, or you are refunded to your wallet. Full details are in our Refund Policy.
How do I request a replacement?
Open the order in My orders and press Open a dispute, or send us a message on the Contact page with your order number.
How do I contact support?
Use the Contact page or email us. We reply within 24 hours, every day.
Do you offer weekend support?
Yes — the support team answers requests every day of the week.
Selling on Accster
How do I become a seller?
Register, then press Become a seller and fill in your store details. Accster reviews every application; once approved your store opens and you can add products.
When do I get paid?
Your earnings move to your balance after the 24 hours protection period of each order.
How do I withdraw my earnings?
Go to Withdraw and choose USDT (TRC20), USDT (BEP20) or Binance Pay ID. Every withdrawal is reviewed and sent by Accster.
Still need help?
Our support team replies within 24 hours.